AGB

1. Introductory provisions

1. These general terms and conditions (the “Terms”) govern the relationship between MEVARO GROUP s. r. o., Veľká okružná 17, 010 01 Žilina, Slovakia, Company ID 57 408 343, registered in the Commercial Register of the Žilina District Court, Section Sro, Insert No. 89841/L (the “Provider”), and its clients in the provision of marketing and content, sports and other event management, website and digital product development and IT services (the “Services”).
2. These Terms do not apply to the Provider's own projects (futbaloveleto.sk, taboroveleto.sk, fermail.sk), which have their own terms published on their websites.
3. Where the Provider and the client agree otherwise in a contract or confirmed offer, that agreement prevails over these Terms.

2. Definitions

• Client – a natural or legal person who concludes a contract for the provision of a Service with the Provider.
• Consumer – a client who is a natural person not acting within their trade, business or profession when concluding and performing the contract.
• Offer – an individual proposal of the Provider setting out the scope of the Service, price, deadlines and payment terms.
• Work – the result of a Service, such as a website, graphics, campaign, text, video or software.

3. Conclusion of the contract

1. An enquiry sent via the form, by e-mail or by phone is not an offer to conclude a contract.
2. Based on the enquiry, the Provider prepares an Offer. The contract is concluded when the client confirms the Offer in writing or by e-mail, or when a separate contract is signed.
3. Before concluding a contract with a consumer, the Provider gives the information required by Slovak Act No. 108/2024 Coll. on Consumer Protection.

4. Price and payment terms

1. The price of the Service is stated in the Offer or contract.
2. The Provider is not registered for VAT; the prices stated are final.
3. The Provider may require an advance payment if agreed in the Offer or contract.
4. Invoices are payable within 14 days of issue unless agreed otherwise.
5. If the client is in default with payment, the Provider may claim statutory default interest and, after prior notice, suspend performance until payment is made.

5. Client cooperation

1. The client provides in good time the materials, access and feedback needed to deliver the Service.
2. The client is responsible for holding the rights to the materials it provides, in particular texts, photos, logos and data, and for ensuring that their use does not infringe third-party rights.
3. If the client is late in providing cooperation, deadlines are extended accordingly.

6. Deadlines, handover and changes in scope

1. Deadlines are stated in the Offer or contract.
2. The Provider hands over the Work electronically or in another agreed way. If a business client does not raise objections within 7 days of handover, the Work is deemed accepted.
3. Requests beyond the agreed scope are additional work, which the Provider carries out after agreeing on price and deadline.

7. Copyright and licence

1. Copyright in the Work belongs to its author under Slovak Act No. 185/2015 Coll. (Copyright Act).
2. Upon full payment of the price, the client receives a non-exclusive licence, unlimited in time and territory, to use the Work for the purpose stated in the contract, unless the parties agree otherwise.
3. Source and working files are handed over only if agreed.
4. Third-party components of the Work, such as open-source software, fonts or stock images, are governed by their authors' licence terms.
5. The Provider may list the Work among its references unless the client objects.

8. Events

1. For event management, details such as the number of participants, venue, programme, cancellation terms, insurance and required permits are agreed in the contract.
2. The client is responsible for the accuracy of the event information it provides.
3. If an event cannot take place due to circumstances excluding liability (force majeure), the parties will agree on an alternative date or on settlement of costs already incurred.

9. Liability for defects and complaints

1. The client reports defects in the Work without undue delay by e-mail to info@mevaro.sk, describing the defect.
2. The Provider handles the complaint without undue delay and within 30 days of its submission at the latest, and informs the client of the outcome.
3. Consumers have the rights arising from liability for defects under the Slovak Civil Code and consumer protection law.
4. The Provider is not liable for defects caused by incorrect materials provided by the client or by interventions in the Work by the client or third parties after handover.

10. Consumer's right of withdrawal

1. If a consumer concludes a contract at a distance, for example by e-mail, they may withdraw from it without giving a reason within 14 days of its conclusion. It is enough to send the withdrawal by e-mail to info@mevaro.sk or by post to the registered office.
2. If the consumer expressly requests that the Service begins before the withdrawal period ends and then withdraws, they pay a price proportionate to the Service provided up to the withdrawal.
3. If the Service has been fully provided with the consumer's express consent before the period ends and the consumer has acknowledged losing the right of withdrawal, the right of withdrawal expires.
4. Consumers cannot withdraw from contracts for leisure-related services that are to be provided on a specific agreed date.
5. The Provider refunds payments received within 14 days of receiving the withdrawal, using the same means of payment, unless agreed otherwise.

11. Alternative dispute resolution

If a consumer is not satisfied with how a complaint was handled or believes the Provider has infringed their rights, they may ask the Provider for redress at info@mevaro.sk. If the Provider rejects the request or does not reply within 30 days of it being sent, the consumer may submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. The competent body is the Slovak Trade Inspection (soi.sk) or another authorised entity on the list of ADR bodies kept by the Ministry of Economy of the Slovak Republic.

12. Personal data protection

The processing of clients' personal data is described in our Privacy policy.

13. Final provisions

1. Matters not governed by these Terms or the contract are governed by the laws of the Slovak Republic, in particular the Commercial Code for business clients and the Civil Code and consumer protection law for consumers. Mandatory consumer protection rules of the consumer's country of residence remain unaffected.
2. The Provider may amend these Terms. Amendments apply to contracts concluded after the new version is published.
3. If any provision proves invalid, the validity of the remaining provisions is not affected.